At HERZO, we stand behind the quality of our professional tools and accessories. This warranty policy outlines our commitment to you and the terms under which we support our products.
1. Warranty Term
- Main units: 12 months from the date of delivery
- Accessories and consumables: Coverage period varies by product category; refer to specific category policies or contact our support team
2. What's Covered
This warranty covers non-man-made defects in materials or workmanship, including:
- Functional failures (e.g., tool does not operate as designed)
- No power or electrical malfunction
- Structural breakage due to manufacturing defects
3. What's Not Covered
The following are excluded from warranty coverage:
- Normal wear and tear of consumable parts (diamond blades, grinding discs, dust extraction components, etc.)
- Damage caused by misuse, modification, or improper operation
- Minor cosmetic wear that does not affect functionality
- Use outside of product specifications or rated parameters
- Damage resulting from force majeure events (natural disasters, accidents, etc.)
- Products purchased second-hand or resold items
4. Proof Required
To process your warranty claim, please provide:
- Order number or purchase invoice
- Detailed description of the issue
- Clear photos or a short video demonstrating the defect
5. How to File a Warranty Claim
You can submit your warranty claim through:
- Your account: Log in to your HERZO account and submit a claim via the order history section
- Email: Contact our support team at info@herzotool.com
Tip: To speed up the process, include your order number, a clear description of the issue, and supporting photos or video in your initial submission.
6. Resolution Process
Upon verification of a valid warranty claim, we will provide one of the following solutions:
- Free repair of the defective product
- Replacement with a new or refurbished unit
- Like-for-like exchange for an equivalent product
The specific resolution will depend on product availability, the nature of the defect, and technical feasibility. Our team will communicate the chosen solution and next steps with you.
7. Shipping Costs
- Verified warranty defects: HERZO covers shipping costs for repair or replacement
- Non-defect returns or inspections: Customer is responsible for return shipping costs
- If a product is found to be functioning as designed (no defect), return shipping costs will be borne by the customer
8. Warranty Effective Date
The warranty period begins from the carrier's "delivered" scan date. This is the official delivery confirmation from the shipping provider.
Important: Warranty coverage applies only to products purchased directly from HERZO or authorized retailers. Second-hand, resold, or unauthorized purchases are not eligible for warranty service.
Contact Us
For warranty claims or questions about this policy, please reach out to our support team:
Email: info@herzotool.com
Phone: +86-13588606309
Our team is here to ensure your experience with HERZO products meets the high standards we set for ourselves.
Last updated: November 2025
