FAQ
Orders & Shipping
Quick answers about processing times, shipping coverage, rates, tracking, and delivery issues.
When will my order ship?
All orders are processed and shipped within 1–2 business days (Pacific Time, Los Angeles). Processing excludes weekends and public holidays. We ship Monday through Saturday. Orders paid before 12:00 PM (PT) usually ship the same day. During peak seasons, processing may take an additional 1–3 business days.
Where do you ship to?
We currently ship to the contiguous United States. See details in the Shipping Policy.
How is shipping calculated?
US standard shipping $4.9, free shipping over $79. Remote areas may be excluded from free shipping. The checkout page prevails. See details Shipping Policy
Do you ship to PO Boxes or APO/FPO?
We do not support PO Box or APO/FPO addresses. Please use a physical street address to ensure delivery.
How are taxes calculated?
Applicable tax based on the ship-to address is shown at checkout. Any cross-border fees are subject to your card issuer’s terms.
How do I track my order?
You will receive a tracking number by email after shipment. You can also check the “Order Tracking” page.
What if my package is delayed or lost?
First check the status with your tracking number. If there’s no update past the estimated window, contact our support for assistance.
Can I modify or cancel an order?
You may contact our support within 48 hours after placing your order to request changes or cancellation. If the order has shipped, please follow the returns process.
Payment & Invoices
Payment methods, checkout troubleshooting, promo codes, and how to obtain receipts and formal invoices.
What payment methods do you accept?
Credit and debit cards processed via the PayPal gateway: Visa, Mastercard, American Express, Discover. A PayPal account is not required.
Pricing and settlement currency
Follow the prices shown on our site and the checkout page. For any cross-border fees, please refer to your card issuer.
My payment failed or checkout shows an error. What can I do?
Quick checks:
- Verify cardholder name, billing address/ZIP code, CVV, and expiry. For US addresses, ZIP+4 is recommended.
- Confirm available credit and that international/online transactions are enabled. Corporate cards may have amount or MCC restrictions.
- Complete any 3D Secure verification prompts. You may also try another card or pay via PayPal without an account.
- If it still fails, try a different network/browser and retry. Save the error code or a screenshot and email us at info@herzotool.com .
Do you ship to PO Boxes or APO/FPO?
We do not support PO Box or APO/FPO addresses. Please use a physical street address to ensure delivery.
Why isn’t my promo code working?
Check validity period, eligible products, and minimum spend. Typically only one promo code per order is allowed.
How do I get an invoice/receipt?
A receipt is emailed after a successful order. For a formal invoice, please contact our support email.
Returns & Refunds
Eligibility and timelines, step‑by‑step return process, cost responsibility, and handling product issues or warranties.
What are the return timeframes and conditions?
You may request a return or exchange within 30 days of delivery. Items must be unused, with all accessories, tags attached, and in the original packaging, and you must provide your order number or proof of purchase. For non-quality or non-fulfillment errors, return shipping is covered by the customer. For exceptions and timelines, see the Returns & Exchanges Policy . To obtain a return address or a prepaid label (if eligible), email info@herzotool.com.
How do I start a return?
Start a request from “Order Details” or contact our support by email. Follow the instructions, keep your return tracking number, and we will refund to the original payment method after approval.
What if my item arrives damaged or with missing parts?
Please email us with photos within 48 hours of receipt. We will prioritize a replacement or refund after verification.
Account & Privacy
Guest checkout vs. account benefits, profile changes, subscription preferences, privacy practices, and data requests.
Do I need an account to place an order?
Guest checkout is supported. Creating an account lets you view order history and gift card balance, save addresses and payment methods, speed up checkout, and track orders and returns.
How do I update my email or address?
Log in and update under “Account – Profile.” If you cannot log in, contact us via the service email for verification and assistance.
How do I unsubscribe from marketing emails?
Click “Unsubscribe” at the bottom of any marketing email, or manage preferences in your account notifications.
How do you protect my privacy?
We comply with applicable regulations and support the GPC privacy signal. See the Privacy Policy.
How can I delete or export my data?
Email info@herzotool.com with your request. We will follow our process to assist you.
Products & Inventory
Real‑time stock status, specs and compatibility, install guides, barcodes and model numbers, and restock notifications.
Is inventory information real-time?
Inventory status is shown on product pages. For hot-selling items, availability may change quickly. Final confirmation depends on successful checkout.
How can I confirm product specs and compatibility?
See “Specifications & Compatibility” and size charts on the product page. If unsure, contact support with your tool model.
Do you provide installation guides or videos?
Common models include PDF/video guides. Check the “Documentation” section on the product page or ask us for a copy.
Barcodes and model numbers
We apply for and maintain GS1 identifiers (GTIN/UPC) mapped one-to-one with each SKU, and we will progressively enable standardized physical barcodes across all items for easier verification, warehouse operations, and after-sales service.
When will backordered or out-of-stock items be restocked?
The product page will show estimated timing. You can subscribe to restock notifications by email.
